Refund & Return Policy

Effective Date: 21/07/2023

  1. Introduction

Thank you for shopping with VanaVerse LTD at mariavana.fi. We strive to provide high-quality digital products and exceptional customer service. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds to ensure a seamless experience for both our valued customers and our business. Please read this policy carefully before making a purchase.

  1. Digital Product Refunds

a) Eligibility: As we sell digital products, we offer refunds only under specific circumstances. You may be eligible for a refund if:

  • The product is defective or unusable.
  • The product doesn’t match its description on our Website.

b) Exemptions: We do not offer refunds for digital products based on customer preferences, change of mind, or lack of technical compatibility with your device or software.

  1. Return Process

a) Initiating a Return: To request a refund, please contact our customer support team at info@mariavana.fi within 7 days from the date of purchase. Include your order details and a brief description of the reason for the refund request.

b) Verification: Our customer support team will review your request and verify its eligibility for a refund based on our policy.

c) Refund Approval: If your refund request is approved, we will process the refund to the original payment method used during the purchase. Please allow 5-10 business days for the refund to appear in your account.

  1. No Refund Fees

We do not charge any fees for processing eligible refunds. The full purchase amount will be refunded to you.

  1. Contact Information

For any questions or assistance with returns and refunds, please contact our customer support team:

Email: info@mariavana.fi

  1. Product Requirements

a) Compatibility: Before making a purchase, ensure that your device and software meet the product’s specified compatibility requirements. We are not responsible for any incompatibility issues after purchase.

b) Access and Download: After purchasing a digital product, you will receive access to the product or download link. Please make sure to keep your access details secure and do not share them with others.

  1. Changes to the Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.

  1. Fair Use Policy

As our digital products can be easily duplicated and distributed, we maintain a fair use policy. You agree not to share, reproduce, or distribute the purchased digital products without our explicit written permission.

  1. Contact Us

If you have any questions or concerns regarding this Refunds and Returns Policy, please contact us using the following details:

VanaVerse LTD Address: Rauhankatu 16, apt 551, 15110 Lahti, Finland Email: info@mariavana.fi

Last updated: 21/07/2023

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